Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your use of makoexclusive.com and the pool services provided by Mako Pool Solutions ("MAKO," "we," "us," or "our"). By using this website, submitting a form, starting a chat, sending us a text message, or booking service with us, you agree to these Terms.

If you do not agree with these Terms, please do not use this website or request service from us.

2. Who We Are

Mako Pool Solutions provides residential and commercial pool maintenance, repair, and recovery services throughout Scottsdale, Cave Creek, Carefree, and surrounding Arizona communities. We have served Arizona pool owners since 1998.

Contact:
Mako Pool Solutions
42526 N 18th St, New River, AZ 85087
Phone: (623) 388-7069
Email: mako@makopoolsolutions.com

3. Services We Provide

We offer weekly pool maintenance, equipment installation and repair, green pool recovery, and related pool care. The specific work, frequency, and price for your property are set out in the estimate or service agreement we provide to you, which controls if anything in it conflicts with these Terms.

We serve a defined geographic area. We may decline or discontinue service to a property outside that area, or where conditions make the work unsafe or impractical.

4. Estimates, Pricing, and Payment

• Estimates are free and are based on the condition of the pool and equipment as described to us or as observed at the time of the estimate.
• An estimate may be revised if we find conditions that were not visible or disclosed beforehand. We will tell you before performing additional work.
• Recurring service is billed on the schedule stated in your service agreement. One-time repairs are billed on completion unless agreed otherwise.
• Prices for parts and equipment are subject to supplier availability and pricing at the time of order.

Accounts not paid by their due date may result in service being paused until the balance is settled.

5. Scheduling, Property Access, and Cancellation

You are responsible for providing safe and unobstructed access to the pool and equipment on scheduled service days, including gate access and secured pets. If we cannot access the pool, we may treat the visit as completed and bill for it.

Service may be rescheduled for weather, unsafe conditions, or circumstances outside our control. We will make reasonable efforts to notify you and to complete the visit as soon as conditions permit.

Recurring service may be cancelled by either party with reasonable notice as stated in your service agreement.

6. SMS and Text Messaging Terms

By providing your mobile phone number to Mako Pool Solutions — through a form on this website, our chat widget, over the phone, or in person — you agree to receive text messages (SMS) from us at that number, including messages sent using automated technology.

What we send. Our messages are informational and transactional, and relate to the service you asked us about. They include:

• Replies to a quote or service request you submitted
• Appointment scheduling, confirmations, and reminders
• Technician arrival notices and service updates
• Follow-up about completed work or an open estimate
• Billing and account notices

Message frequency. Message frequency varies and depends on your service schedule and how you interact with us.

Cost. Message and data rates may apply. Your mobile carrier's standard rates apply to every message sent and received.

How to opt out. You can cancel at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation that you have been unsubscribed, and you will receive no further text messages from us. To rejoin, reply START or contact us and ask to opt back in.

How to get help. Reply HELP to any message for assistance, or contact us at (623) 388-7069 or mako@makopoolsolutions.com.

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy any goods or services from us. You may reach us by phone or email instead.

We do not sell or share your mobile information. Mobile opt-in data and consent are never shared with third parties or affiliates for their own marketing purposes. We do not sell, rent, or trade your phone number. Your information is shared only with the service providers who help us operate — described in our Privacy Policy — and only so that they can deliver messages on our behalf.

Delivery. Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network and your device.

Supported carriers. Text messaging is available on major U.S. mobile carriers. Carrier support may change without notice.

7. Warranties

We warrant that our workmanship will be performed in a professional manner consistent with industry standards. As a Pentair Certified Dealer, we offer a 3-year warranty on qualifying Pentair equipment we install; the manufacturer's terms govern that coverage.

Parts and equipment carry only the warranty offered by their manufacturer. We do not warrant equipment we did not install, pre-existing conditions, plaster or surface deterioration, or damage caused by misuse, weather, or work performed by others.

Except as stated here, our services are provided "as is" and we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by Arizona law.

8. Limitation of Liability

To the fullest extent permitted by law, Mako Pool Solutions is not liable for indirect, incidental, special, or consequential damages arising from our services or your use of this website. Our total liability for any claim will not exceed the amount you paid us for the specific service giving rise to that claim.

Nothing in these Terms limits liability that cannot be limited under Arizona law.

9. Acceptable Use of This Website

You agree not to use this website to submit false or misleading information, to submit a phone number you are not authorized to use, to attempt to gain unauthorized access to our systems, or to interfere with the site's operation.

10. Intellectual Property

The content on this website — text, photographs, logos, and design — is owned by Mako Pool Solutions or used with permission, and may not be reproduced or republished without our written consent.

11. Third-Party Services

This website uses a chat widget provided by LeadConnector and is hosted by Netlify. Your use of the chat is also subject to LeadConnector's own terms. What each provider receives is described in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. Changes are posted on this page with an updated "Last updated" date. Continued use of this website or our services after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Maricopa County, Arizona.

Questions about these Terms? Call us at (623) 388-7069 or email mako@makopoolsolutions.com. See also our Privacy Policy.