Privacy Policy

1. Who We Are

MAKO Exclusive Pool Service ("MAKO," "we," "us," or "our") provides residential and commercial pool maintenance, repair, and recovery services throughout the greater Phoenix metropolitan area, including Scottsdale, Cave Creek, Paradise Valley, and surrounding communities.

Contact:
MAKO Exclusive Pool Service
Phone: (623) 218-8121
Email: mako@makopoolsolutions.com

2. Information We Collect

When you submit a form on our website, request a quote, or contact us, we may collect:

• Name: so we know who we're speaking with
• Phone number: to reach you about your service request
• Email address: for service confirmations and follow-ups
• Street address, city, or ZIP code: to confirm we service your area and schedule visits
• Service details: what you tell us about your pool or the issue you're experiencing

We also automatically collect limited technical data through standard web analytics (Google Analytics) and advertising tags (Google Ads), including:

• Pages visited and time spent on site
• Referring source (how you found us)
• Device type, browser, and general location
• UTM parameters, Google Click ID (gclid), and Facebook Click ID (fbclid) for advertising attribution

3. How We Use Your Information

We use the information you provide to:

• Respond to your service requests and provide quotes
• Schedule and perform pool service at your property
• Follow up on completed work or open estimates
• Send appointment reminders and service updates
• Improve our website and advertising effectiveness

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Contact You

By submitting a form on our website, you consent to being contacted by MAKO Exclusive Pool Service via phone call, text message (SMS), or email regarding your service inquiry. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

We do not send unsolicited marketing emails or texts. Communications are limited to your service request, scheduling, and follow-up.

5. Information Sharing

We may share your information only with:

• Service platforms: Netlify (form processing), Google Analytics, and Google Ads for website functionality and advertising measurement
• Legal requirements: if required by law, subpoena, or to protect our rights

We do not share your information with any other third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies for:

• Analytics: Google Analytics helps us understand how visitors use our site
• Advertising: Google Ads conversion tracking measures the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website, but some analytics features may not function.

7. Data Security

We take reasonable measures to protect your personal information, including HTTPS encryption on all pages and secure form processing through Netlify. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct or update your information
• Request that we delete your information
• Opt out of text message communications by replying STOP

To exercise any of these rights, contact us at (623) 218-8121 or mako@makopoolsolutions.com.

9. Children's Privacy

Our website is not directed at children under 13 and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Questions about this policy? Call us at (623) 218-8121 or email mako@makopoolsolutions.com.