Privacy Policy

1. Who We Are

Mako Pool Solutions ("MAKO," "we," "us," or "our") provides residential and commercial pool maintenance, repair, and recovery services throughout Scottsdale, Cave Creek, Carefree, and surrounding communities.

Contact:
Mako Pool Solutions
Phone: (623) 388-7069
Email: mako@makopoolsolutions.com

2. Information We Collect

When you submit a form on our website, request a quote, or contact us, we may collect:

• Name: so we know who we're speaking with
• Phone number: to reach you about your service request
• Email address: for service confirmations and follow-ups
• Street address, city, or ZIP code: to confirm we service your area and schedule visits
• Service details: what you tell us about your pool or the issue you're experiencing

We run no analytics, advertising, or session-recording tools on this website. Nothing on these pages is loaded from a third party, so no outside company is given a record of your visit.

Two things are collected automatically, and only when you submit a form:

• The page you were on when you submitted it
• UTM parameters, Google Click ID (gclid), and Facebook Click ID (fbclid) if they were in the link you arrived through, so we know which listing or link brought you to us

Both are sent with your form submission and stored alongside it. If you never submit a form, we collect nothing about you beyond the standard server logs our host keeps to serve the site.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service requests and provide quotes
• Schedule and perform pool service at your property
• Follow up on completed work or open estimates
• Send appointment reminders and service updates
• Improve our website and advertising effectiveness

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Contact You

By submitting a form on our website, you consent to being contacted by Mako Pool Solutions via phone call, text message (SMS), or email regarding your service inquiry. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

We do not send unsolicited marketing emails or texts. Communications are limited to your service request, scheduling, and follow-up.

5. Information Sharing

We may share your information only with:

• Service platforms: Netlify, which hosts this site and processes form submissions. It is the only third party that receives anything.
• Legal requirements: if required by law, subpoena, or to protect our rights

We do not share your information with any other third parties.

6. Cookies & Tracking

This website sets no tracking cookies. We run no analytics, advertising, remarketing, or session-recording tags, so there is nothing here building a profile of you and nothing to opt out of.

You can block cookies in your browser settings if you wish. It will not affect anything on this site.

7. Data Security

We take reasonable measures to protect your personal information, including HTTPS encryption on all pages and secure form processing through Netlify. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct or update your information
• Request that we delete your information
• Opt out of text message communications by replying STOP

To exercise any of these rights, contact us at (623) 388-7069 or mako@makopoolsolutions.com.

9. Children's Privacy

Our website is not directed at children under 13 and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Questions about this policy? Call us at (623) 388-7069 or email mako@makopoolsolutions.com.